Shipping & Returns
🚚 Shipping Information
At Versana, we want you to receive your fabulous new outfits as quickly as possible! Here’s what you need to know about our shipping process:
📦 Domestic Shipping (USA)
- Processing Time: Orders are typically processed within 1-2 business days.
- Delivery Time: Expect your order to arrive within 3-5 business days after processing.
🌍 International Shipping
- Delivery Time: For our global fashionistas, international shipping usually takes 7-15 business days.
- Customs & Duties: Please note that you may be responsible for any customs duties or taxes applicable in your country.
🔄 Returns & Exchanges
We want you to love your Versana purchase! If you’re not completely satisfied, our return policy is here to help.
💖 Returns:
- Time Frame: You can return items within 30 days of receiving your order.
- Condition: Items must be unworn, unwashed, and in their original packaging with tags attached.
- Process: To initiate a return, please contact us at support@versana.com for a return authorization.
🔄 Exchanges:
- Same Price Items: Exchanges can be made for items of the same price. If your exchange is for a higher-priced item, you’ll need to pay the difference.
- Shipping Fees: Please note that return shipping costs are the responsibility of the customer unless there was an error with your order.
📞 Questions?
If you have any questions about shipping or returns, don’t hesitate to reach out! Our customer support team is here to help.
- Email: support@versana.com
- We're here to make your shopping experience as delightful as your new outfits! 💖✨
Thank you for choosing Versana! Happy shopping! 🛍️