FAQs

Welcome to the Versana FAQ page! We know you might have questions, so we’ve compiled the answers to help you out. If you don’t find what you’re looking for, feel free to reach out! 😊

1. What sizes do you offer? 📏

We offer a wide range of sizes from XS to XXL! Our size guide is available on each product page to help you find the perfect fit.

2. How can I track my order? 📦

Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor your order’s journey right to your doorstep!

3. What is your return policy? 🔄

We accept returns within 30 days of delivery. Items must be unworn and in their original condition. Check out our Shipping & Returns page for more details!

4. Do you offer international shipping? 🌍

Absolutely! We ship internationally, and delivery usually takes between 7-15 business days. Please be aware that you may be responsible for customs duties or taxes in your country.

5. Can I cancel or modify my order? ❌

If you need to cancel or modify your order, please contact us as soon as possible! Once an order is processed or shipped, we may not be able to make changes.

6. What payment methods do you accept? 💳

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and more!

7. How can I contact customer support? 📧

You can reach our friendly customer support team at support@versana.com. We’re here to help you with any questions or concerns!

8. Are your clothes ethically sourced? 🌱

Yes! At Versana, we prioritize sustainability and ethical practices. We work with suppliers who share our commitment to fair labor practices and eco-friendly materials.

9. How do I care for my clothes? 🧺

Each item comes with a care label. We recommend following the washing instructions to keep your garments looking fabulous for longer!

10. Do you have a loyalty program? 🎉

Yes, we do! Sign up for our newsletter to receive updates on promotions, sales, and our loyalty program to earn points with every purchase.

Thank you for visiting our FAQ page! If you have more questions, don’t hesitate to reach out. Happy shopping at Versana! 🛍️✨